Allgemeine Geschäftsbedingungen

Our general terms and conditions are:
Delivery period: Within two weeks unless otherwise specified.

1. General Terms and Conditions
The General Terms and Conditions will apply to all orders whether placed with the Holunderhaus in writing or electronically. By placing an order our customers accept the General Terms and Conditions.
By "Holunderhaus", both in these General Terms and Conditions and elsewhere on this site, we refer to the company Holunderhaus, that has its business seat at Weurt (Netherlands).
The Holunderhaus reserves the right to amend or supplement these General Terms and Conditions at any time.
Apart from these General Terms and Conditions, Additional Terms and Conditions may apply, if specifically stated, to certain services and/or products.

2. Confirmation of your order
After placing an order with us, you will automatically receive a confirmation by email, stating that the Holunderhaus has received your order.
Your order will be processed upon receiving your payment.

3. Cooling-off period
There will be a cooling-off period of 7 days, which means you will have the right to return the articles within 7 days if you are not satisfied with them. On the condition that the articles are returned to us in their original packaging and without any damages, your purchase price will be refunded. Your shipping costs, however, are non refundable.
Return shipments that have been sent carriage free will not be accepted.

4. Liability
Because all our articles are made by hand minor variations will occur, such as differences in colour or a slightly different form.
Many of our articles are original creations, similar articles may be available in our range of products but these may differ in size, colour or shape.
The customer accepts that they will have no right to reject the products on the basis of these minor variations.
The utmost care has been taken whilst compiling the contents of this site. The Holunderhaus, however, cannot guarantee the nature, correctness or the completeness of the information contained herein, nor can the Holunderhaus accept any liability for the consequences of incorrect or incomplete information contained in the Holunderhaus website, its mailings and/or newsletters.

5. Damage caused by the buyer
If the returned article has been damaged and it is fair to assume that this is not due to a manufacturing fault, we will immediately notify you by means of an email. If the article is not returned in its original packaging, or if the damage has been caused because the article was not properly packaged prior to sending it by post, we will also notify you by means of an email. Any loss of value caused to the article will be deducted from the amount of the refund. If articles need to be returned the postal charges will be paid by our customers.

6. Privacy We will keep the personal information that you have shared with us on the order form for our own use, so that we have your name and address in case we need to contact you.

7. Prices
Prices mentioned in leaflets, brochures, magazines, on websites etc. are in euros (VAT not included). The amount of postage to be paid will be stated separately with each order. Additional administrative and postage costs will be charged in case of shipment outside the Netherlands. The amount of these additional costs will depend upon the weight and size of the article and whether or not the address for delivery falls outside Europe.
All prices are non-binding and the Holunderhaus reserves the right to change prices, in particular if this is required on the grounds of legal regulations.

8. Payment
At present you can only pay by means of a bank transfer. Your order will be executed as soon as your payment has been received by the Holunderhaus.
Please note, therefore, that the Holunderhaus only delivers its articles cash in advance.

9. Delivery time Delivery times mentioned in our webstore are merely indicative. The Holunderhaus creates special products that are sometimes made to order. If a delivery is delayed, whether because the product is temporarily out of stock or for some other reason, or if an order can only partly be executed our customers will be notified.
Orders may be cancelled up to the delivery of the products. Once the product has been delivered to you,the normal cooling-off period will apply (cf section 3).

10. Intellectual property rights
Our customers will respect all of the intellectual property rights that apply to the articles delivered by the Holunderhaus. Products supplied by the Holunderhaus are intended for private or educational use only, unless specified otherwise in writing. The Holunderhaus cannot guarantee that the articles delivered to you do not infringe upon any (written) intellectual and/or industrial property rights of third parties.

11. Force majeure
Without prejudice to its other rights, in case of force majeure the Holunderhaus will have the right, as it deems appropriate, either to suspend or terminate the contract without judicial intervention, and to do so by notifying you in writing whilst at the same time the Holunderhaus will not be bound to pay for any damages, unless under circumstances where this would be considered unacceptable according to the standards of reasonableness and fairness. By force majeure we mean any shortcoming that cannot be held against the Holunderhaus, either because these shortcomings are not due to mistakes on our part or because the Holunderhaus cannot be held accountable for these according to law, jurisdiction or current opinion in society.

12. Exclusion precedent
Where the Holunderhaus for any period of time tacitly consented to deviations from these General Terms and Conditions this does not prejudice our right to demand direct and strict compliance with these terms. You can therefore never assert your rights on the grounds of a flexible application of these terms and conditions by the Holunderhaus.

13. Applicable law
To all contracts concluded between the Holunderhaus and you as our customer Dutch law will apply.
Legal conflicts between parties will solely be settled by the compentent courts within the Netherlands.

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